All Systems Operational
Websites Operational
Websites   ? Operational
Checkout & Cart   Operational
Third party systems   ? Operational
Admin Operational
Admin application   Operational
Order and backend task processing   ? Operational
Asset generation   ? Operational
Scheduled tasks   Operational
FTP   Operational
Staging Operational
Websites   Operational
Order and backend task processing   ? Operational
Asset generation   ? Operational
FTP   Operational
Other services Operational
Support   Operational
Blog hosting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our scheduled release will be deployed to your live website between 10:00am and 4:00pm on Tuesday. We will continue monitoring throughout the day and Wednesday.

We will update this posting with details of the release deployment progress on each day to ensure centralised release-related communication.

bluCommerce Admin will update itself — you'll only need to restart to see the updates. Once your admin has been updated, the live site description will be changed to 'Platform Release'. You'll then need to close all open bluCommerce windows and restart the application completely to receive the upgrades and log back in. There's no delay; you'll be able to restart the application and upgrade immediately after you've been logged out.

The status of this maintenance will remain at verifying and will only be marked as 'completed' once all deployments have been successfully executed and monitoring is complete.
Posted on Feb 15, 10:49 GMT
Past Incidents
Feb 19, 2018
Completed - The scheduled maintenance has been completed.
Feb 19, 01:20 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:00 GMT
Scheduled - We will be performing out-of-hours maintenance on our caching infrastructure between midnight and 3:00am the morning of Monday 19th February 2018.

All caches will be cleared, which will push changes live even if deploys have been blocked.

There may be brief periods of downtime during this infrastructure maintenance window but we do not expect any extended impact on site availability.
Feb 14, 16:56 GMT
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018
Resolved - This incident has been resolved.
Feb 16, 16:26 GMT
Monitoring - Measures have been put in place to mitigate the attack, with site performance now returned to normal levels.
Feb 16, 16:01 GMT
Identified - We are currently seeing high levels of malicious traffic originating from a distributed botnet which is impacting site performance. Our systems team are working on mitigating the effects of this attack.
Feb 16, 15:45 GMT
Feb 15, 2018

No incidents reported.

Feb 14, 2018
Completed - If your release was scheduled for Tuesday, your release has been completed.
Feb 14, 14:39 GMT
Verifying - Scheduled maintenance has been completed for the majority of sites.
Feb 13, 15:38 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 12:28 GMT
Scheduled - Our scheduled release will be deployed to your live website between 10:00am and 4:00pm on Tuesday. We will continue monitoring throughout the day and Wednesday.

We will update this posting with details of the release deployment progress on each day to ensure centralised release-related communication.

bluCommerce Admin will update itself — you'll only need to restart to see the updates. Once your admin has been updated, the live site description will be changed to 'Platform Release'. You'll then need to close all open bluCommerce windows and restart the application completely to receive the upgrades and log back in. There's no delay; you'll be able to restart the application and upgrade immediately after you've been logged out.

The status of this maintenance will remain at verifying and will only be marked as 'completed' once all deployments have been successfully executed and monitoring is complete.
Feb 7, 12:41 GMT
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018

No incidents reported.

Feb 7, 2018
Completed - If your release was scheduled for Tuesday, your release has been completed.
Feb 7, 10:13 GMT
Verifying - Scheduled maintenance has been completed for the majority of sites.
Feb 6, 17:27 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 10:01 GMT
Scheduled - Our scheduled release will be deployed to your live website between 10:00am and 4:00pm on Tuesday. We will continue monitoring throughout the day and Wednesday.

We will update this posting with details of the release deployment progress on each day to ensure centralised release-related communication.

bluCommerce Admin will update itself — you'll only need to restart to see the updates. Once your admin has been updated, the live site description will be changed to 'Platform Release'. You'll then need to close all open bluCommerce windows and restart the application completely to receive the upgrades and log back in. There's no delay; you'll be able to restart the application and upgrade immediately after you've been logged out.

The status of this maintenance will remain at verifying and will only be marked as 'completed' once all deployments have been successfully executed and monitoring is complete.
Feb 1, 11:50 GMT
Feb 5, 2018

No incidents reported.