All Systems Operational
Websites Operational
Websites ? Operational
Checkout & Cart Operational
Third party systems ? Operational
Admin Operational
Admin application Operational
Order and backend task processing ? Operational
Asset generation ? Operational
Scheduled tasks Operational
FTP Operational
Staging Operational
Websites Operational
Order and backend task processing ? Operational
Asset generation ? Operational
FTP Operational
Other services Operational
Support Operational
Blog hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our scheduled release will be deployed to your live website between 10:00am and 4:00pm on Tuesday. We will continue monitoring throughout the day and Wednesday.

We will update this posting with details of the release deployment progress on each day to ensure centralised release-related communication.

bluCommerce Admin will update itself — you'll only need to restart to see the updates. Once your admin has been updated, the live site description will be changed to 'May 2 Platform Release'. You'll then need to close all open bluCommerce windows and restart the application completely to receive the upgrades and log back in. There's no delay; you'll be able to restart the application and upgrade immediately after you've been logged out.

The status of this maintenance will remain at verifying and will only be marked as 'completed' once all deployments have been successfully executed and monitoring is complete.
Posted on Apr 21, 17:05 BST
Past Incidents
Apr 24, 2017

No incidents reported today.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017
Resolved - This incident has been resolved.
Apr 19, 18:10 BST
Monitoring - We are aware of a brief service interruption between 15:38 and 15:40 caused by an increase in traffic to our database. This resulted in requests for the data required to generate pages taking significantly longer than normal, and led to a backlog of pages being generated, preventing sites loading.

This issue has now been resolved and we're not expecting to see any further impact.
Apr 19, 15:53 BST
Apr 18, 2017
Completed - The scheduled maintenance has been completed.
Apr 18, 17:20 BST
Verifying - Verification and monitoring is currently underway for the scheduled release items. If your release was scheduled today, it is now complete.
Apr 18, 16:08 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 10:14 BST
Scheduled - Our scheduled release will be deployed to your live website between 10:00am and 4:00pm on Tuesday. We will continue monitoring throughout the day and Wednesday.

We will update this posting with details of the release deployment progress on each day to ensure centralised release-related communication.

bluCommerce Admin will update itself — you'll only need to restart to see the updates. Once your admin has been updated, the live site description will be changed to 'April 18 Platform Release'. You'll then need to close all open bluCommerce windows and restart the application completely to receive the upgrades and log back in. There's no delay; you'll be able to restart the application and upgrade immediately after you've been logged out.

The status of this maintenance will remain at verifying and will only be marked as 'completed' once all deployments have been successfully executed and monitoring is complete.
Apr 18, 10:00 BST
Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017
Resolved - This incident has been resolved.
Apr 12, 00:27 BST
Identified - We are aware of an upstream issue with a third party DNS provider currently impacting a small number of client sites who use Netcetera nameservers, which has the potential to impact availability for those sites. bluCommerce itself is operating correctly at this time and sites that do not use Netcetera nameservers are unaffected.

More information about the issue is available from the Netcetera status page at http://status.netceterastatus.com/
Apr 11, 21:56 BST
Apr 10, 2017
Resolved - This incident has been resolved.
Apr 10, 18:04 BST
Monitoring - We have identified an issue with the site search functionality which was impacting search results for a few minutes. We have taken the necessary steps to resolve this and we are currently monitoring to ensure there are no further issues.
Apr 10, 16:34 BST