All Systems Operational
Websites Operational
Websites ? Operational
Checkout & Cart Operational
Third party systems ? Operational
Admin Operational
Admin application Operational
Order and backend task processing ? Operational
Asset generation ? Operational
Scheduled tasks Operational
FTP Operational
Staging Operational
Websites Operational
Order and backend task processing ? Operational
Asset generation ? Operational
FTP Operational
Other services Operational
Support Operational
Blog hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 27, 2017

No incidents reported today.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017
Resolved - This incident has been resolved.
Mar 24, 11:30 GMT
Identified - We are aware of an occasional issue over the past two days resulting in both staging and live sites being intermittently unavailable, caused by connections to central services failing (the database in particular).

Each instance of this occurring in our live environment has been picked up by our automated monitoring and alerting systems, and has been manually resolved. We have also been monitoring staging manually to pick this up quicker, and instances have also been manually resolved.

Our investigation into this issue has determined it is caused by a security update distributed by the maintainers of the operating system several days ago, which has had unintended knock on effects both to ourselves and others. More information about the specific bug is available at https://bugs.launchpad.net/ubuntu/+source/glibc/+bug/1674733 and https://bugs.launchpad.net/ubuntu/+source/eglibc/+bug/1674532

We are looking into a temporary fix for this while the upstream package maintainers test and issue a fix, and we are also looking into more automated monitoring for our staging environments.
Mar 22, 14:55 GMT
Mar 23, 2017

No incidents reported.

Mar 22, 2017
Completed - The scheduled maintenance has been completed.
Mar 22, 14:53 GMT
Verifying - Verification and monitoring is currently underway for the scheduled release items. If your release was scheduled today, it is now complete.
Mar 20, 15:38 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:58 GMT
Scheduled - Our scheduled release will be deployed to your live website between 10:00am and 3:00pm on Monday. We will continue monitoring throughout the day and Tuesday.

We will update this posting with details of the release deployment progress on each day to ensure centralised release-related communication.

bluCommerce Admin will update itself — you'll only need to restart to see the updates. Once your admin has been updated, the live site description will be changed to 'March 20th Platform Release'. You'll then need to close all open bluCommerce windows and restart the application completely to receive the upgrades and log back in. There's no delay; you'll be able to restart the application and upgrade immediately after you've been logged out.

The status of this maintenance will remain at verifying and will only be marked as 'completed' once all deployments have been successfully executed and monitoring is complete.
Mar 15, 17:00 GMT
Resolved - This incident has been resolved.
Mar 22, 14:51 GMT
Monitoring - We have resolved an issue with the staging server databases which has resolved the issues we have been seeing this morning. Services have now returned to normal but we will continue to monitor this throughout the day.
Mar 21, 10:17 GMT
Investigating - We are experiencing issues with our staging servers this morning which are causing all staging sites to be inaccessible. We are investigating this with priority and will provide further updates as they become available.
Mar 21, 09:48 GMT
Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.

Mar 13, 2017

No incidents reported.